Refund policy
At shamaninside.com, each product is made specifically after an order is placed using a Print on Demand production model.
For this reason, returns, exchanges and refunds may be handled differently from traditional stores that keep products in stock.
Nothing in this policy limits any mandatory consumer rights provided by applicable law.
Damaged, Defective or Incorrect Items
If you receive an item that is:
- damaged;
- defective;
- affected by a printing or manufacturing error;
- different from the item you ordered;
please contact us as soon as possible and preferably within 30 days of delivery at:
Please include:
- your order number;
- your full name;
- a brief description of the issue;
- clear photos of the product;
- a photo of the label or packaging, where relevant.
Once the issue has been reviewed, we may provide, depending on the circumstances, a free replacement/reprint or a refund.
In most cases, damaged or defective items do not need to be physically returned. Please do not send any item back before contacting us first.
The 30-day period above refers to our standard procedure for reporting production-related issues and does not limit any mandatory legal rights you may have as a consumer.
EUROPEAN UNION CUSTOMERS
Right of Withdrawal
If you are a consumer located in the European Union and purchase a product online, you generally have the right to withdraw from your purchase within 14 days of receiving the product, without providing a reason, unless an exception provided by law applies.
To exercise your right of withdrawal, send us a clear statement at:
within 14 days of receiving your order.
Please include:
- your full name;
- your order number;
- the product(s) you wish to return;
- a clear statement that you wish to exercise your right of withdrawal.
We will then provide you with return instructions.
Do not send products directly to Printify or to the production address shown on the package unless we have specifically instructed you to do so.
Returning an Item After Withdrawal
After notifying us of your decision to withdraw, the product must be returned according to the instructions provided and within the time limits required by applicable law.
Unless the product is defective, incorrect, or otherwise required by law, the direct cost of return shipping is normally the responsibility of the customer.
The product must be returned in appropriate condition.
You may be responsible for any reduction in value resulting from handling the product beyond what is necessary to establish its nature, characteristics and functioning.
EU Withdrawal Refunds
If you validly exercise your right of withdrawal, we will refund the amounts due in accordance with applicable law.
Where required, the refund will also include the cost of the standard delivery method originally offered by the store.
Any additional costs resulting from your choice of a more expensive shipping method than the standard delivery option may not be refunded, where permitted by law.
Refunds will be issued, where possible, using the same payment method used for the original purchase.
Where permitted by law, we may withhold the refund until we receive the returned goods or until you provide evidence that the goods have been shipped back, whichever occurs first.
Personalized Products
The right of withdrawal may not apply to products made according to specifications provided by the customer or clearly personalized, where permitted by applicable law.
Examples may include products customized with:
- the customer’s name;
- a personal photograph;
- custom text;
- artwork uploaded by the customer;
- other individually requested customizations.
The fact that a product is printed only after an order is placed does not necessarily mean that it is legally considered a personalized product.
Personalized products remain covered in cases of manufacturing defects, damage or production errors.
UNITED STATES CUSTOMERS
Returns Due to Change of Mind
Our products are made individually after an order is placed.
For orders placed from the United States, unless otherwise required by applicable law, we do not accept returns or exchanges for non-defective products due to change of mind.
This includes, for example:
- choosing the wrong size;
- choosing the wrong color;
- preferring a different model;
- changing your mind after receiving the product.
Please carefully review the size, color, model and other product options before completing your purchase.
This restriction does not apply to damaged, defective or incorrect items, or where applicable law provides additional rights.
Wrong Size or Color Selected
If you received exactly the size, color and variant selected at checkout, a mistake made when choosing those options is not considered a manufacturing defect.
For customers in the United States, unless otherwise required by law, we therefore cannot guarantee a free exchange or refund in these cases.
For European Union consumers, any applicable right of withdrawal described above remains unaffected.
ORDER CHANGES AND CANCELLATIONS
Orders may enter production shortly after purchase.
If you need to change or cancel an order, contact us immediately at:
We will do our best to make the requested change before production begins.
Once an order has entered production, it may no longer be technically possible to modify or cancel it.
This does not affect any mandatory cancellation, withdrawal or refund rights provided by applicable law.
INCORRECT SHIPPING ADDRESS
Customers are responsible for checking that the shipping address entered at checkout is complete and accurate.
If an order cannot be delivered because the address is:
- incorrect;
- incomplete;
- invalid;
or delivery fails for reasons attributable to the recipient, additional production and/or shipping costs may apply.
Please contact us at shamaninside11@gmail.com and we will review the individual case before advising you of the available options.
ORDER NOT RECEIVED
If your tracking information shows that your order has not been delivered, or you believe the package may be lost, contact us at:
and provide your order number.
Before opening a claim, we may ask you to:
- confirm that your shipping address is correct;
- review the tracking information;
- check with household members, neighbours or reception;
- contact the carrier or your local postal service.
Once the package has been confirmed as lost for reasons not attributable to the customer, we will review the appropriate solution, which may include a replacement or refund.
ORDER MARKED AS DELIVERED
If tracking shows that your package has been delivered but you cannot locate it, please contact us as soon as possible.
We also recommend checking:
- any safe delivery locations used by the carrier;
- reception or building management;
- household members or neighbours;
- the carrier responsible for delivery.
We will review the case based on the available tracking information.
APPROVED REFUNDS
When a refund is approved by shamaninside.com, it will normally be issued using the same payment method used for the original purchase.
After the refund has been issued, the time required for the funds to appear in your account may vary depending on your bank, card network or payment provider.
DO NOT RETURN ITEMS WITHOUT AUTHORIZATION
Because we work with multiple production and fulfillment facilities, do not send products back to the address shown on the package or directly to Printify.
Always contact us first at:
We will provide the appropriate instructions based on the product, destination country and reason for the return.
CONTACT US
For any questions regarding returns, refunds, damaged products or order-related issues:
shamaninside.com
Email: shamaninside11@gmail.com
When contacting us, please always include your order number so that we can handle your request more efficiently.
This policy applies in accordance with the mandatory consumer protection laws of the customer’s country of residence. If any provision of this policy conflicts with a mandatory legal right, that legal right will prevail.